Insights from the 2025 Professional Services Maturity Benchmark
Kickstart Your 2025 Performance Improvement Initiatives.
The 2025 benchmark arrives at a pivotal moment for professional services. Economic shifts, tech innovation, and evolving client demands are reshaping the industry.
More than ever, professional services organizations (PSOs) need a clear roadmap to navigate these changes. This report reveals how top firms leverage advanced technology—not just for automation, but for always-on optimization that drives lasting success.
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Inside the report…
This year’s benchmark of 403 firms highlights mounting profitability pressures, the importance of operational efficiency, and AI’s growing impact in distinguishing leaders from laggards. Amid 2024’s economic and regulatory shifts, firms saw:
4.6%
Revenue growth dropped to
68.9%
Billable utilization fell to
9.8%
EBITDA declined to
SPI Research identified five strategic moves firms must make to stand out:
Success depends on optimizing all five, not just focusing on growth or profitability.
01
Reimagine pricing
& value delivery
02
Deploy AI
with purpose
03
Turn utilization into
a competitive advantage
04
Deepen client
engagement
05
Recalibrate the
workforce model
Sustainable success requires balanced performance across all business areas.
There is a correlation between all KPIs. Increasing levels of business process maturity results in significant performance improvements.
Get the reportAlmost all key metrics improve with PSA adoption.
Professional services automation solutions continue to drive significant operational performance benefits, yielding higher revenue and profit for professional services organizations.
117%
increase in EBITDA
8%
increase in billable utilization
11%
increase in project margins
The Power of Data-Driven Decisions
By breaking down data silos and sharing insights across teams, leading PSOs are able to drive growth, efficiency, and financial success:
- Higher Revenue Growth: PSOs with a strong data focus achieve significantly higher revenue.
- Increased Efficiency: Data-driven organizations operate more efficiently, maximizing productivity.
- Future-Ready Strategy: Leverage data and AI to stay ahead in an evolving market.
Taking PSA technology to the next level
See for yourself why Kantata ranks as #1 supplier of professional services automation in the 2025 Professional Services Maturity Benchmark.
Kantata develops vertical SaaS technology that redefines what’s possible in professional services. AI optimization is at the core of everything we do, transforming project delivery and resource management to engage customers, empower teams, and maximize performance:
“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital
“The real game changer of Kantata is the windshield view of our plans - Kantata gives us an accurate, up-to-date, living and breathing plan.”
Kevin Ochs
Professional Services Business Management Director at Esri
“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital